Optimal Posture Support Brace

I would have given OptimalBack zero stars, but apparently the rating system lacks imagination. If negative stars were available, -20 feels about right.

I ordered the Optimal Posture Corrector – Medium, exactly as pictured and described on their website. What arrived was NOT the posture-correcting brace I ordered, but a materially different and, in my opinion, inferior substitute.

One would imagine the solution to this rather uncomplicated problem would be: “We are sorry. We sent you something different from what you ordered. We will make it right.”

One would be wrong.

Enter Cameron from Customer Service.

And then came the explanation. Apparently, the reason the product I received bears little resemblance to the product I actually ordered is because I was fortunate enough to receive the “newer” and “better” version.

How lucky for me.

Silly me — I had assumed that when I ordered and paid for the posture corrector pictured on their website, that was the posture corrector I would receive. Apparently at OptimalBack, “better” means “not what you ordered.”

If you have developed a newer and better product, wonderful. Photograph it. Describe it. Advertise it. Then sell it. What you do not do is advertise one product, send the customer another, and afterward explain that she should consider the substitution an upgrade.

Cameron has somehow managed to turn what should have been a very simple matter into a correspondence course. At this point, Cameron and I have exchanged so many emails I am considering adding him to my Christmas card list.

And to be perfectly clear, this is not about $21.21. At this point, they can keep the $21.21. It is about the principle. I purchased a specific posture-correcting brace based on the product pictured and described on their website. They sent me a materially different product and then informed me that what I received was the “newer” and “better” version.

And then there is my personal favorite: OptimalBack advertises a “30 Day Money Back Guarantee — No Questions Asked.”

No questions asked?

I have had fewer questions buying a house.

For clarity, I did not change my mind. I did not order the wrong size. I did not decide I simply did not like the product. I did not receive the product I ordered.

The money is irrelevant. This review is about the principle and about a company’s responsibility to deliver what it advertises — and, when it does not, to simply acknowledge the mistake and correct it.

So thank you, Cameron. I may never receive the posture corrector I actually ordered, but I have certainly received my $21.21 worth of correspondence.

Would I recommend OptimalBack?

Let me consult my extensive file of emails from Cameron and get back to you.

Zero stars was unavailable.

Please consider this my -20.

There should be some way to help determine what size posture control is appropriate.

Optimal Posture Corrector is making my life so much better. Thank you

I love this product, It really does work, I feel like I'm standing better now.

my wife really likes this product, so I will order one for myself as well.